Last Updated: March 2025
At Casumo Casino, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information while providing a secure and responsible gaming environment.
1. Introduction
1.1. Casumo Casino operates under strict data protection laws and follows industry-standard security measures, including SSL encryption and GDPR compliance.
1.2. By using our website and services, you agree to this Privacy Policy and our Terms & Conditions.
2. Information We Collect
When you register and play at Casumo Casino, we collect the following types of data:
2.1. Personal Information
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Payment details (credit/debit card, e-wallets, bank account)
2.2. Technical & Usage Data
- IP address and device information
- Browser type and version
- Gaming activity and betting history
- Login timestamps and session duration
- Cookies and tracking technologies (see Section 7)
2.3. KYC & Verification Documents
To comply with anti-money laundering (AML) regulations, we may request:
- Government-issued ID (passport, driver’s license)
- Proof of address (utility bill, bank statement)
- Payment verification documents
3. How We Use Your Data
We process your personal data for the following purposes:
| Purpose | Legal Basis |
| Account creation & management | Performance of contract |
| Processing deposits & withdrawals | Legal compliance & contract |
| Preventing fraud & money laundering | Legal obligation |
| Personalizing promotions & bonuses | Legitimate interest |
| Customer support & inquiries | Legitimate interest |
| Ensuring responsible gaming | Legal obligation |
4. Data Sharing & Third Parties
4.1. We do not sell or trade your personal data. However, we may share necessary information with:
- Payment providers (Visa, Mastercard, Skrill, Neteller, bank institutions)
- Regulatory authorities (gambling commissions, anti-fraud agencies)
- Game providers (Microgaming, NetEnt, Evolution Gaming)
- Marketing partners (only with user consent)
4.2. Third-party services follow strict data protection protocols to ensure your information remains secure.
5. Data Retention & Security
5.1. We retain your personal data for as long as necessary to comply with legal obligations, prevent fraud, and resolve disputes.
5.2. All sensitive information is encrypted using SSL technology and stored in secure data centers.
5.3. Employees handling personal data undergo strict confidentiality training.
6. Your Rights as a Player
As a Casumo Casino user, you have the following rights regarding your personal data:
- Right to Access – Request a copy of your personal information.
- Right to Correction – Update inaccurate or incomplete data.
- Right to Erasure – Request deletion of your account and personal data (subject to legal obligations).
- Right to Restriction – Limit how we process your data.
- Right to Data Portability – Receive a copy of your data in a structured format.
- Right to Object – Opt-out of marketing communications.
To exercise these rights, contact our Privacy Team at [email protected].
7. Cookies & Tracking Technologies
7.1. Casumo uses cookies to enhance user experience, analyze website traffic, and personalize promotions.
7.2. Types of cookies we use:
| Cookie Type | Purpose |
| Essential Cookies | Enable core functionalities (login, security) |
| Analytical Cookies | Track website traffic & user behavior |
| Marketing Cookies | Personalize ads & promotions |
7.3. You can manage cookie preferences via your browser settings.
8. Responsible Gaming & Privacy
8.1. Casumo promotes responsible gaming and offers tools such as:
- Deposit limits
- Self-exclusion
- Reality checks
8.2. Data related to responsible gaming preferences is stored securely and never used for marketing purposes.
9. Third-Party Links
9.1. Our website may contain links to third-party websites. Casumo is not responsible for the privacy policies of external sites.
10. Updates to This Policy
10.1. We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates may be communicated via email.
11. Contact Information
For any privacy-related inquiries, contact our Data Protection Officer (DPO) at:
📧 Email: [email protected]
📞 Live Chat: Available 24/7 via our FAQ page
This Privacy Policy is governed by the laws of Malta and applicable GDPR regulations.
